Your production databases are accessed by Onsys DBAs based in Australia, and only by them. No offshore engineer holds credentials to a client database — on every plan, by default, not as an upgrade.
Your production databases are accessed by Onsys DBAs based in Australia, and only by them. No offshore engineer holds credentials to a client database. That is the default on every plan — not an upgrade, and not something you have to negotiate during scoping.
Stated plainly, because "we take security seriously" answers nothing. This is the question every procurement review asks about a remote DBA provider, and it deserves a specific answer rather than a reassuring one.
Onsys does operate a delivery centre in Colombo, and we would rather explain exactly where the line sits than let you find the word "offshore" somewhere else and wonder what it meant.
Logging into an instance, running a query, restoring a backup, changing a configuration. This is done by Australian-based DBAs. No offshore engineer holds credentials to it.
Tickets, correspondence and service history are handled by the wider Onsys team, which includes our Colombo delivery centre, under the same confidentiality obligations as our Australian staff. That is disclosed in our privacy policy and has always been.
Read the privacy policy ›If a vendor cannot answer these in writing before you sign, that is your answer. Ask us the same questions and hold us to the replies.
Named individuals and their location, not "our support team". Ask for it in writing, and ask what happens when one of them leaves.
How you are told that someone new has access, or that someone has lost it. Silent changes to an access list are the problem, not the changes themselves.
A commitment that lives only on a website is a marketing claim. Ask for the access terms to appear in the contract you actually sign.
Ask us during scoping and the access terms go into your agreement. If the answer we give you here is not the answer you need, we would rather know at that point than after signature.
Talk to a senior consultantPublished
It is safe when you know exactly who holds credentials, where they are, and what happens when that list changes — and when those terms are written into the agreement rather than only onto a website. At Onsys, production database access is held by Australian-based DBAs only, and we will confirm the access terms in writing during scoping.
No. Onsys DBAs based in Australia hold database access. Offshore team members do not hold credentials to client database environments. Onsys does operate a delivery centre in Colombo, and the wider team there handles service records and correspondence under the same confidentiality obligations as our Australian staff — that is disclosed in our privacy policy.
Database access means logging into an instance: running queries, restoring backups, changing configuration. That is Australian-based DBAs only. Service records means tickets, correspondence and service history — the administrative trail around your support, which the wider Onsys team handles. We keep the distinction explicit rather than letting the word "offshore" sit unexplained.
Yes, and we would encourage it. A commitment that lives only on a website is a marketing claim. Raise it during scoping and the access terms are written into the agreement you sign.
Ask, and we will tell you. You can request the current list at any point in the engagement, and we would rather you did — a provider who is uncomfortable answering that question is telling you something.