Cacti / Zabbix
Network monitoring & management
Real-time visibility into network performance, with proactive monitoring that identifies and resolves issues before they reach your staff.
Your outsourced IT department
Managed IT services
A seamless, secure and efficient IT platform is critical to your business. We run all of it — network, servers, endpoints, backup, Microsoft 365 and a 24/7 service desk — for a fixed monthly fee from $4,500.
What we manage
Six disciplines, one accountable team
A seamless, secure IT platform is not one service — it is six that have to work together. We run all of them, so nothing falls between suppliers.
Patched & maintained
Server management
Server administration for performance and uptime — regular maintenance, updates and patch management to close vulnerabilities before they are exploited.
Audited regularly
Endpoint security
Endpoint protection against evolving threats, security policies that prevent data breaches, and regular audits so your posture does not quietly decay.
Restore-tested
Backup & recovery
Backup covering your critical data, swift recovery when something goes wrong, and regular restoration testing — because an untested backup is a guess.
Roadmap & strategy
IT consultancy
Strategic planning aligned to your business objectives, technology roadmaps built for growth, and advice on where new technology is actually worth adopting.
Around the clock
24/7 helpdesk
A responsive service desk around the clock, resolving issues quickly to minimise downtime — plus user support and training to lift IT literacy across your team.
Day to day
What sits inside a managed IT plan
Every plan covers the estate a growing business actually runs — not a narrow definition of "IT support" that leaves the hard parts out of scope.
- End-user support across Windows 10/11 and macOS, with a defined monthly ticket allowance
- Firewalls, network switches, WiFi access points and controllers
- Servers and virtual machines, on-premises or in the cloud, plus NAS, SAN and VMware
- Microsoft 365 — Exchange Online, Teams, OneDrive, SharePoint and Entra ID
- File share and print services, including file servers and network printers
- Patch management across laptops, desktops, servers and network equipment
- Backup infrastructure or Backup-as-a-Service, with annual restoration testing on higher tiers
- Monitoring and alerting, moving from reactive to proactive as you scale up the tiers
- Service management reporting, with Power BI dashboards and quarterly business reviews at Premium
Plans
Three tiers, priced on your headcount
Pick the tier that matches your user count and the level of monitoring you need. Full inclusions for every plan are published on our pricing page.
$4,500/mo · to 30 users
Basic SMB
Australian business-hours support, 25 tickets a month, single-site infrastructure, Microsoft 365 and reactive monitoring with email alerts.
Full inclusions ›POA · to 100 users
Advanced SMB
Faster resolution, 75 tickets a month, multi-site infrastructure, Entra ID and Security & Compliance Center, patch management and 24×7 reactive monitoring.
Full inclusions ›POA · to 200 users
Premium SMB
24×7 support with priority response, 120 tickets, proactive performance and capacity monitoring, compliance reporting, Power BI dashboards and quarterly reviews.
Full inclusions ›Why Onsys
Why businesses hand us their IT
Experience
Years of running production estates across on-premises, Oracle, AWS and Azure infrastructure — not a helpdesk learning on your systems.
Customised solutions
Plans are a starting point. Tiers are scoped to your user count, site count and device mix, then quoted as a fixed monthly fee.
Reliability
Monitoring, patching and restore-tested backup, backed by SLAs and a service desk your staff can actually reach.
Scalability
Move up a tier as headcount grows, without re-platforming your tooling or renegotiating who does what.
Let us take IT off your plate
Tell us your headcount, sites and what is currently breaking. We will come back with a tier, a fixed monthly price and what it covers — at no cost.
Get a Managed IT QuotePublished Last reviewed
FAQ
Common questions
The Basic SMB plan is $4,500 per month for up to 30 users, GST exclusive. Advanced (up to 100 users) and Premium (up to 200 users) are scoped to your user count, site count and device mix, then quoted as a fixed monthly fee.
End-user support for Windows and macOS with a monthly ticket allowance, network and server management, endpoint security, patch management, Microsoft 365 administration, backup infrastructure, monitoring and alerting, and access to our ITSM service desk.
The Premium plan includes 24×7 support with priority response. Basic and Advanced provide Australian business-hours support, with 24×7 reactive monitoring and email alerting on Advanced and above so problems are caught outside hours even when staff are not working.
25 per month on Basic, 75 on Advanced and 120 on Premium. Capping tickets is what makes the monthly fee predictable for both sides — if you regularly exceed the allowance, that usually signals the next tier up is a better fit.
On-premises, Microsoft Azure, AWS and Oracle Cloud infrastructure, plus VMware, NAS and SAN storage. Microsoft 365 administration covers Exchange Online, Teams, OneDrive, SharePoint Online and Entra ID depending on tier.
Backup infrastructure support is included on every tier, and the Premium plan adds one annual restoration test covering up to three servers or VMs. An untested backup is an assumption, not a recovery plan.
SummitAI for IT service management with end-user access, Cacti and Zabbix for network monitoring, and Power BI dashboards with quarterly business reviews on the Premium tier.
Yes, and most clients do. Managed IT covers the infrastructure and end users; our DBA plans cover the database estate. One supplier, one escalation path, and no argument about whose problem an outage is.