Scoping something new
Comparing providers, planning a migration, or just after a realistic number? Book a free 30-minute call and we will give you an honest read on your environment.
Book a free call ›
Talk to a senior consultant
Contact Onsys Technologies
Onsys Technologies is on 1800 431 416 at Level 1, 530 Little Collins Street, Melbourne VIC 3000. Tell us what you are running and what is going wrong. A senior consultant reads every enquiry and replies within one business day — with a straight answer on whether we can help and what it would cost. No obligation, and no lock-in contracts if you go ahead.
Pick the fastest route
How would you like to reach us?
Every enquiry reaches a consultant either way — but if something is already broken, do not use the form.
Already a client
Raise it with the service desk and we will route it to an engineer who already knows your environment. Plan customers get 24/7 coverage and the response SLA set out in their agreement.
Call 1800 431 416 ›Production is down
A database or business system is offline right now. Do not wait on email — call us and we will start triage on the phone, whether or not you are on a plan.
Emergency support ›No black box
What happens after you send it
Enquiries do not sit in a shared inbox waiting for someone to triage them. Here is the actual sequence.
- A senior consultant reads your message — it does not go into a ticket queue first.
- We reply within one business day, usually the same day, even if the answer is that we are not the right fit.
- If it looks like a fit, we book a free 30-minute review of your environment at a time that suits you.
- You get a written scope with a fixed price or a clear rate — before any work starts.
- Nothing is charged, and nothing is committed, until you say yes in writing.
Send us a message
The more you can tell us about your environment — platforms, versions, what is going wrong — the more useful our first reply will be.
Melbourne office
Level 1, 530 Little Collins Street, Melbourne, Australia
Phone
Business hours
Mon–Fri, 9am–5pm AEST (24/7 for managed service clients)
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