Remote database support in Australia

Remote DBA support in Australia typically costs between $1,000 and $8,000 per month depending on instance count and coverage hours. Onsys plans start at $1,500 per month ex-GST for up to 10 SQL Server instances with 24/7 coverage, and $7,500 per month for multi-platform estates up to 50 TB. Ad-hoc senior DBA work is $140 per hour, billed in 30-minute increments, with no minimum term.

It is, provided the access is named, least-privilege, logged and revocable — and you should require all four from any provider. Onsys uses individually named accounts rather than shared credentials, connects over your preferred secure channel, and every session is logged and auditable. We document which engineers hold access before you sign, and access is revoked the day an engagement ends. If your policy prohibits external logins entirely, we work screen-shared with your own staff driving.

True 24/7/365 database cover needs five to seven DBAs, because one person cannot cover nights, weekends, leave and resignation. Below roughly three full-time DBAs of genuine workload, a managed service is almost always cheaper and more resilient than hiring. Above that, a hybrid is common: in-house staff own the application-facing work and an external team carries after-hours and specialist platforms.

You call the 24/7 number and reach an on-call senior DBA, not a first-line triage queue. On a monthly plan the first response is guaranteed within one to two hours depending on tier, and triage starts on the phone. We hold your runbooks and access already, so no time is lost establishing who you are or how to reach the estate.

Australian-based senior consultants lead every engagement and hold the client relationship from Melbourne. Round-the-clock coverage is delivered together with our Colombo delivery centre. We tell you exactly which engineers hold access to your environment before you sign, and it is written into the agreement. If you require Australian-resident-only access for regulatory reasons, say so during scoping and we will tell you plainly whether we can meet it.

Two weeks from signature to full coverage is typical: one week for discovery, access and runbooks, one week for monitoring configuration and tuning. Nothing is billed until coverage actually starts.

No. Monthly plans run on a rolling basis with no minimum term and no exit fee. If the service is not worth what it costs, you should be able to stop paying for it.