Fiji · PNG · Vanuatu · Solomon Islands · Samoa · Tonga

Database support across the Pacific Islands

Remote DBA cover for telcos, banks, utilities and government ICT units running production databases with no database administrator on the island — delivered from Australia, in your working day.

The problem is not the technology — it is who is awake

Pacific organisations run the same database platforms as anyone else. Billing, core banking, ERP and government systems sit on SQL Server, Oracle, PostgreSQL and MySQL, and they are every bit as critical as their Australian equivalents — often more so, because in a small economy one platform frequently serves an entire sector.

What is scarce is not software. It is the depth of local database administration. A capable systems team can run an estate well until the day something happens that needs a specialist — a corrupt page, a failed cluster failover, a restore that will not mount — and at that point the question is who you can reach, how quickly, and whether they have seen it before.

The usual alternatives are a vendor support contract that answers in a European or American business day, or a consultant you have to find during the incident. Neither is a plan.

Why Australia is the right place to call from

Your working day is our working day

This is the practical argument for an Australian provider over a northern-hemisphere one, and it is not a small thing when a system is down.

Every Pacific time zone sits within a few hours of Australian Eastern time — a Pacific business day and an Australian one are effectively the same working day, so an incident at 9am in Suva or Port Moresby reaches a DBA who is already at work
Cover is 24/7 regardless, under the same response SLAs as our Australian clients: one hour on Plan B and Plan C, two hours on Plan A
Remote delivery over secure access, so there is no dependency on anyone being able to fly in — which in this region can mean waiting for a scheduled service
The same consultants on your instances as on an Australian estate. There is no separate offshore tier for island clients
Published pricing in AUD, so a procurement process can be started without a discovery call first

What we are usually asked for

Four conversations that start most Pacific engagements

Nobody here has done a restore in years

Backups that run and have never been proven. We test the restore path end to end and tell you what the real recovery position is, which is often not the one in the policy.

Free health check ›

High availability that has never failed over

A cluster built once and never exercised is a hope. We rehearse the failover, document the procedure, and where possible arrange it so the test does not require an outage.

Upgrades, migrations & DR ›

A platform move with no margin for error

Migrations and cloud moves where the system serves an entire market and there is no second provider to fall back on. Fixed price, written acceptance criteria, and a dry run against a copy of production before any cutover.

SQL Server projects ›

Cover between the people you already have

Your team runs the estate day to day and we stand behind them — escalation for the problems that need a specialist, and leave and after-hours cover so one person is not the single point of failure.

Remote database support ›

Start with one instance, at no cost.

The free 20-point check is read-only, takes about twenty minutes of your time, and tells you where your estate actually stands. It is the same check our Australian clients start with.

Get the free health check

Published 9 October 2026

FAQ

Common questions

Yes. Onsys supports Pacific Island organisations including Fiji, Papua New Guinea, Vanuatu, the Solomon Islands, Samoa and Tonga. Support is delivered remotely from Australia under the same plans and the same response SLAs as Australian clients, and every Pacific time zone sits within a few hours of Australian Eastern time.

Onsys DBAs based in Australia, and only them. No offshore engineer holds credentials to a client database environment, on any plan. That is the default rather than an upgrade, and the access terms are documented before signature and written into the agreement.

No. The published plans apply: from AUD 1,500 a month for up to 10 SQL Server instances, AUD 150 an hour for consultancy with a four-hour minimum, all GST exclusive. Fixed-price project work is quoted against written acceptance criteria.

Most database work does not require it — the engagement runs over secure remote access. Where a project genuinely needs on-site presence we will say so when we scope it, and price the travel separately rather than build an assumption into the rate.