Privacy Policy

Privacy Policy  

Effective Date: September 2025

Onsys Technologies (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.

By accessing onsys.com.au or engaging with our services, you consent to the terms outlined in this policy.

1. Information We Collect

We may collect the following categories of personal information when you visit our website, engage our services, or contact us:

  • Identity data: name, company name, job title

  • Contact data: email address, phone number, billing/shipping address

  • Financial data: payment card details (processed securely via third-party providers, not stored by us)

  • Technical data: IP address, device identifiers, browser type, operating system, geolocation, and activity logs

  • Transactional data: purchase history, invoices, service agreements

  • Communication data: survey responses, queries, support tickets, blog comments, and social media handles

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that a minor has provided us with personal data, we will promptly delete it. Parents or guardians may contact us if they believe a child has provided such data.

2. How We Use Your Information

We use your information to:

  • Deliver, manage, and improve our services

  • Provide customer support and respond to enquiries

  • Process payments and manage accounts

  • Communicate updates, offers, and service information

  • Conduct analytics, reporting, and service optimisation

  • Meet legal and regulatory obligations

Marketing Communications

We will only send you direct marketing communications with your consent, as required under the Spam Act 2003 (Cth). You may opt out at any time by selecting “unsubscribe” in our emails or by contacting us directly.

3. Storage and Security of Information

  • Personal data is stored on secure servers within Australia and, where necessary, overseas with providers who comply with adequate data protection laws.

  • Payment details are encrypted during transmission and never stored on our servers.

  • We apply technical, administrative, and organisational safeguards to protect your information from unauthorised access, misuse, alteration, or disclosure.

Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services

  • Fulfil contractual or legal obligations

  • Resolve disputes and enforce agreements

When no longer required, data is securely destroyed or anonymised.

4. Data Breach Notification

If a data breach is likely to cause serious harm to individuals, we will notify affected parties and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches (NDB) scheme.

5. Cookies, Pixels, and Tracking

Our website uses cookies and tracking pixels to enhance user experience, measure traffic, and deliver targeted advertising.

  • Cookies do not access personal files on your computer.

  • You may disable cookies in your browser, but this may limit website functionality.

  • Third-party services such as Google Ads, Meta/Facebook Ads, and LinkedIn Ads may use cookies to deliver relevant advertising.

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal data to:

  • Service providers assisting with IT, payment processing, analytics, or marketing

  • Legal and regulatory authorities, where required by law

  • Successors in the event of a business sale, merger, or acquisition (subject to confidentiality obligations)

Where data is disclosed overseas, we take reasonable steps to ensure the recipient complies with Australian Privacy Principles.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of personal data where lawful and practicable

  • Withdraw consent to marketing communications

To exercise these rights, contact us (details below).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Onsys Technologies
Email : admin@onsys.com.au 
Response time: within 48 hours